Botae has two main user groups and provides different values for them: informing end-users with their online trust and enabling its researcher to investigate trust & interaction design relationship in the context of conversational interfaces.
Any Facebook user can chat with Botae. As users go through the flow of getting recommendations for nearby places by providing their location, it aims to establish an initial trust with the user by working as they expected. Then it aims to get users' consent of accessing their Facebook data by asking them to click a pseudo-authorization button. After users click the button, it notifies users that it wasn't designed to work that way but inform them on how easy they trust a bot.
For the researcher
On the other hand, Botae works as a bot A/B testing platform for its researcher. As its replies are all tied to numerous conversation flows that have slightly different content that is loaded from a database, it creates an opportunity for testing characteristics such as personality, etiquette, or use of media other media such as GIFs, Emojis, photos, and videos for gaining user trust through persuasive design.
As it also keeps a log of user actions, their inputs in every level, it also becomes a point of data collection. This way, it provides insights about how many 'participants' used the system and what is the level of trust that they had with the system. In the current scenario, the level of trust is measured as below.
High Trust Level: Users approve access to their location and Facebook data.
Medium Trust Level: Users only give access to their Facebook data.
Low Trust Level: Users only give access to their location data.
Not Trusted: Users do not give access any of their data.
Changing Personalities, Faces as Words
Currently, and by default, Botae is smart, somehow poker-face, caring. Maybe its most important characteristic is being poker-faced, a little bit mysterious until it builds up trust with its user. It is task-driven, but also have a sense of humor, especially when it things go as not planned. As it can't understand many general commands that people may expect from a general bot such as Alexa or Siri, it is forgiving in a way that it will inform the user what it can do. No matter how people interact with it, it is polite.
As its aim to test out different personalities, and communication characteristics, its personality can be altered, and different personalities can be tested.
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