This was one of the best learning experiences, I had in a while!
From the first week in this course, I have learned a lot about conversational interfaces, why they matter, and most importantly how to build not one, but many of them. Knowing how back-end works and what is possible technically makes me a better designer, but also someone who puts things out into real life.
Here are some other bits of learning that I learned while I was developing Botae:
- Rather than trying to solve everything at once, going one by one, but iterating fast is key to the making progress and meeting deadlines.
- Although platforms such as SMS or Facebook Messenger enable users to overcome the initial onboarding for a new experience, users try to end the conversation as soon as possible, especially if the chatbot is task-oriented.
This becomes problematic, and create a similar effect when laptop users that blindly click "next, next, next, submit" buttons when installing a new software. This was something that I inspired by designing the conversation in Botae, making the conversation long intentionally.
- When things go wrong in the deployment, console and print functions are the best ways to understand what is wrong.
- If I got stuck on technical/programming problems, StackOverflow, GitHub search are the best places, but also getting hands-on help is a very precious opportunity.
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