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Step 1: Build a web server using RUBY with Sinatra.

Step2: Connect ruby endpoint with Twilio, an API creating connect with backend data with SMS end.

Step3: Connect Ticket Master API with backend data.

Step4: Naturing language processing to handle user inputs of the sentence.

Step5: Deploy app on Heroku and prototyping.

Step n in the future: Add more user-centered functions to the ruby backend and I planned to use an AI API called Dialogflow to deal with more complicated conversations between human and databases.

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