Because I want the conversation to be as natural as possible, and can adapt for different modes of engagement, I used a lot of "body.include?" rather than "body == " to make sure users don't need to type in exact same word.
My initial thought was to incorporate Goodreads' API into the conversation, but then I realized that the reviews were so randomly drew, some reviews sounds very negatively or sarcastic, this is not consistent with Bear's personality. It would be very weird that your initial interaction with Bear is so positive and loving, but then he suddenly turn into a sarcastic or negative tone.
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