I knew walking into this project I'd be working with a dataset whose technicality will cause limitation in how naturally-sounding the resulting conversation may be. I wanted to use this project to make a point that with little edits, technical data can be used in a wider range of use cases and benefit a larger population. 

If I had more time, here are a few items I would like to tackle:

• tweak the language of technical terms to be more natural-sounding (ex. bp filed --> Business Permit Filed)
• better handle blank/missing data in a sentence thread
• incorporate database to remember user's request and provide project update when the status of the projects changes
• work more on the personality of the bot and its tone of voice

Overall it was a great learning experience, and I hope to push the bot a bit further to function as a true resource for the public!