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During the Wizard of Oz exercise and usability testing, I quickly learned that the framing of my bot was critical to its usability. At first, I positioned Cleo as a weather fortune-teller, and users tended to latch on to the "fortune teller" aspect, asking for their fortunes and wanting to know on what subjects they could get "readings." So to address this misalignment, I chose to redesign the introductory flow to clearly position Cleo as a weather agent. I also added a bit more structure to the initial exchange, having Cleo ask specific questions and steering the conversation in the right direction. 

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