Throughout the process, I faced many technical and non-technical challenges that I had to overcome.
A major technical challenge I faced was working with the rigid format of the Alexa. Alexa only gives very specific types of responses, such as <text> or <ssml>, in which case I am restricted in the response format. Another difficulty was tackling with the Natural Language Processing aspect of the conversation. As with different users, sometimes it is extremely difficult what responses will be given and currently, the training aspect of the utterances is still quite rigid and limited.
I struggled with having the right user responses and catering to different needs. Perhaps with more extensive user research, I will be able to modify and refine the conversation to be more empathetic.
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