04. Wizard of OZ

The wizard of OZ exercise was helpful in identifying potential pain-points in using the experience. Working with both Devika and Chen, I simulated the experience of chatting with Sous over slack, allowing the users to introduce themselves, and identify ingredients and allergies and then ultimately present them with a resulting recipe, both in the form of a surprise or directly revealing the result. This exercise emphasized the need to clearly describe where a user was in the process and that the bot must explicitly call out how to proceed to avoid confusion.