def match (body, keywords)
    keywords.each do |keyword|
    keyword = keyword.downcase.strip
    if body.include?(keyword)
        return true
    end
end
return false
end


def what_problem?

    problem_list = "Electricity 💡 \n" + "Plumbing 🚰 \n" + "Leak 💧 \n" + "Heating 🔥 \n" + "Pests 🐜 \n" + "Cleaning Service 🧹" 
    sympathy_responses = ["Oh no!", "Sorry to hear that."]
    sympathy_responses.sample + " What sort of problem is it? \n" + problem_list
end



ELECTRICITY = ["💡", "Electricity 💡", "electricity", "electric", "power", "cable", "wire", "Electricity", "electricity 💡", "⚡️"]
PLUMBING = ["🚰", "Plumbing 🚰", "plumbing", "clog", "clogged", "drain", "plumber", "plumbing 🚰"]
LEAK = ["💧", "Leak 💧", "leaking", "leak 💧", "leakage", "leak"]
HEATING = ["🔥", "heating", "Heating 🔥", "heating 🔥", "heater", "furnace"]
PESTS = ["🐜", "Pests 🐜", "pests", "Pests", "exterminate"]
MESSY = ["Just messy 🧹", "🧹", "messy", "just messy", "messy house", "dirty", "cleaner", "clutter"]

def pick_problem incoming_text
   restate_problem = "Ahh, let me see if I can find someone who can help with your #{incoming_text} problem. \n" + 
   "Message me your zipcode so I can find you some options nearby!"
   
    if match(incoming_text, ELECTRICITY)
        puts "problem is electricity - #{incoming_text}" 
        return restate_problem
    elsif match(incoming_text, PLUMBING)
        puts "problem is plumbing - #{incoming_text}" 
        return restate_problem
    elsif match(incoming_text, LEAK)
        puts "problem is leak - #{incoming_text}" 
        return restate_problem
    elsif match(incoming_text, HEATING)
        puts "problem is heating- #{incoming_text}" 
        return restate_problem
    elsif match(incoming_text, PESTS)
        puts "problem is pests - #{incoming_text}" 
        return restate_problem
    elsif match(incoming_text, MESSY)
        puts "problem is messy - #{incoming_text}" 
        return restate_problem
    else
        return error_response
    end
end