During the concept development, we have established the following guiding principles we believe that would best suit the “living-learning” prompt, address feasibility, and provide a humanistic quality of IoT interaction to patients and companions.
01 Give visitors the opportunity to opt-in, not opt out.
We want to empower visitors and understand what services they would like to interact with.
02 Start with practical solutions that address existing urgent issues.
This led us to prioritize the implementation of directional kiosks and signages over emotional kiosks.
03 Use technology to reveal true needs that can be act upon.
When developing emotional kiosks, we wanted it to be more than an interesting experience for the visitors but one than can be most informative for AGH admins, hence including the following satisfaction survey.
04 Physical artifacts for low-fi implementations and familiar form factors
We opted for physical printouts of map as opposed to text messages/app-based solutions because we know that (1) it would take time for comprehensive Wi-Fi coverage to be implemented (2) it takes more money to iterate on interface and information digitally than physically (2) paper affords better glanceability.
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